Terms & Conditions

• Tickets cannot be refunded unless an event is cancelled. In the event of a cancellation, you will be offered credit to your account or a refund. If an event is rescheduled, you will be offered an exchange, credit, or refund.
• If you can no longer make an event and if you give us a minimum of 48 hours’ notice by calling us on 0207 352 1967, we can exchange your tickets for another performance of the same value or convert them to credit on your account.  Credit will only cover the face value of the tickets and will not include any associated booking fees.
• If you have book discounted tickets for World’s End and Cremorne residents, you are required to bring proof od address (e.g. utility bill) to show along with your tickets when entering the performance.
• Tickets may be restricted to a maximum number per person for certain events.
• Chelsea Theatre reserves the right to make alterations to the advertised programme.
• Chelsea Theatre reserves the right not to accept payment cards if we believe they have been used to purchase tickets that are used in breach of our terms and conditions, or if the Royal Albert Hall would be liable in the event of fraud.
• Tickets are required for each child attending a performance. All customers aged 14 years or below must be accompanied by an adult aged 18 years or over. Some performances may have different age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.
• Please note that when selling tickets, the Chelsea Theatre is often acting as an agent for the promoter of the event.

Website terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Chelsea Centre Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Chelsea Centre Limited or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7 World’s End Place, SW10 0DR. Our company registration number is 3288617. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:
  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales